How to Make and Cancel an Appointment


Book face-to-face or remote appointments with your GP, nurse or clinician at a time that suits you.

Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.



Problems booking online appointments?

Use the Patient Access Support Centre before you call us.


How to get an appointment

You can book an appointment to see the GP or the nurse by:

Most appointments can be booked up to two weeks in advance to accommodate those who may not have an urgent need to see the doctor or who may need to plan their appointments around work or family commitments. We offer subject to availability, GP and nurse appointments, every morning and afternoon, Tuesday evenings and 2nd Saturday of every month.


 When you ring or present at the desk  for an appointment, the receptionist will ask you for a reason.  This is so that you can be signposted to the correct health professional. All staff have been trained to maintain confidentiality at all times.

It is very important that you CANCEL your appointment if you no longer need it! Just reply to our text reminder with the word CANCEL. Alternatively, send us a cancellation request or speak to a receptionist in person.



Request a Telephone Consultation with a GP

The practice has a system for receiving and returning telephone calls from patients. At least one clinician in the practice is available during some part of the working day to respond to requests from patients.

If you ring the surgery and wish to speak to a GP, the receptionist will take a message and pass this on to the clinician concerned. They will call you back when they are free. The receptionist will advise you if a particular doctor is off site.

In some instances, the clinician may ask you to make an appointment to come into surgery, because in their opinion a telephone consultation is inappropriate to deal with your problem.

Messages about emergencies are always passed on immediately. But as not all doctors work every day, your message may be passed to another doctor.


GP Extended Access Service

NHS Lewisham Clinical Commissioning Group is committed to improving access to primary care services. This includes making appointments available at times that are convenient to patients.

If you:

  • find it difficult to attend an appointment during the working day;
  • are a busy parent with small children;
  • or rely on working carers to take you to appointments;

then this service is here to support you.



Cancel appointments you don't need