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Ordering a repeat prescription
If you require prescriptions for regular and continuing treatment, it is not always necessary to see the doctor each time. Repeat prescriptions are computerised and the tear-off slip at the side will indicate the date your review is due.
Give 2 full working days’ notice. Please DO NOT telephone.
Order your repeat prescription online at a time that suits you.
Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.
Problems booking online appointments?
Before you call us.
- Use the tear-off slip to re-order by post
- email to: firstname.lastname@example.org
- Make an appointment with the Pharmacist or GP when your review is indicated.
- If you run short of medication unexpectedly, your regular Chemist may be able to help you pending a repeat prescription being ordered in the normal way.
Local Chemists will deliver to patients who are permanently or temporarily house bound.
Full Repeat Prescription Procedure
Your GP will review your medication normally on an annual basis. You will find the date your medications are due for review on your repeat prescription slip. Please ensure that you attend, in order for your GP to continue to safely prescribe your medications.
Repeat prescriptions take 48 hours to process. This is 2 working days NOT INCLUDING THE WEEKEND OR BANK HOLIDAYS!!
Please use the boxes provided just outside the surgery entrance. Boxes are emptied each morning and dealt with daily. Please do not hand over your prescription at the desk.
In addition, requests that are NOT ON REPEAT i.e. past medications, hospital letters or hospital prescriptions which are ticked non-urgent etc. WILL TAKE LONGER TO PROCESS (POSSIBLY UP TO 3-4 WORKING DAYS as the doctor needs to look at these and possibly the patient’s medical history).
Hospital prescriptions which are ticked as urgent should be taken to the hospital pharmacy for dispensing.
If requesting past medication (which will take longer than 2 working days to process), please state clearly on the request why you are asking for it. We deal with 100+ requests daily so please help us to make this process run smoothly.
We send all appropriate prescriptions electronically to your nominated pharmacy so please let us know your preferred chemist destination and also let us know if you change chemists at any time. If this is not done, your request will be sent to the chemist we have listed on your record or Perfucare which is the nearest pharmacy to the Practice.
Please also note that if you are requesting your medication more than one week early, please state the reason for this otherwise your prescription will not be issued until it is due.
If we reject your request for repeat prescription, we will send you a text to let you know why and what you need to do next. Please make sure we have your correct mobile number on our records
If you are going into hospital or on holiday, please state this clearly on the request so there is no hold up in issuing your medication.
Prescriptions which are not collected after one month will be destroyed and it will be recorded on your records as a non-collection.
Please note, WE DO NOT ACCEPT TELEPHONE REQUESTS. PLEASE DO NOT ASK THE RECEPTIONISTS TO TAKE REQUESTS OVER THE PHONE!! ALL REQUESTS MUST BE IN SOME FORM OF WRITING.
Please do not ask your doctor for repeat prescriptions during your appointment, as we need to use your appointment time to your best advantage.
Electronic Prescription Service (EPS)
You will not have to spend your time going to your GP practice each time to pick up your paper prescription. Instead your GP will send it automatically to the Chemist you choose, with no chance of it getting lost. You will have more choice about where to get your medicines from, because they can be collected from a Chemist near to where you live, work or shop.
If you or someone you care for use the same medicines regularly, you may be able to benefit from repeat dispensing from the Chemist. This means your repeat prescription will be issued for between six to 12 months, and you will not have to visit the surgery or make an appointment to see the GP or Practice nurse every time you need more medicine. Please ask the GP or Practice Pharmacist whether you are eligible
Social prescribing is designed to support people with a wide range of social, emotional or practical needs, and many schemes are focused on improving mental health and physical well-being. To find out more please click the link below.
Changes to prescriptions
Following the decisions made by the Lewisham Clinical Commissioning governing body, GP Practices in Lewisham are no longer prescribing medications for acute (short-term) illnesses, minor and/or self-limiting conditions, anti-malaria tablets and health supplements which are readily available over the counter at all local Pharmacies.
Please click on these links for full details of the changes made:
The Lewisham CCG has made these changes to borough wide prescribing policies to:
- Encourage patients to self-care
- Empower patients to manage minor self-limiting conditions at home with support from community pharmacy; and seek help when needed
- Ease the pressure on NHS services by reducing demand on prescriber consultation time, including out of hours services, for acute (short-term) illnesses, minor and/or self-limiting conditions
- Help contain the costs of medicines on the local NHS budget
- Free up clinician time for people who have more complex healthcare needs and who need more active support in managing their health
- Increase patient awareness of preparations which are of low clinical effectiveness, where there is a lack of robust evidence of clinical effectiveness and/or can be purchased over the counter
If patients wish to comment or complain about these changes, they should contact the NHS Lewisham CCG by phone: 020 3049 3240, by our online contact form or by letter: Cantilever House, Eltham Road, London, SE12 8RN
High risk medicines
Regular blood tests are required if you are taking the following medications:
Please make sure you attend your appointments for blood tests in order for your GP to continue to safely prescribe your medications