Supporting Our Carers

At our Practice, we understand and deeply value the vital role that unpaid Carers play - supporting loved ones with illness, disability, or age-related needs. Carers often give so much of themselves while receiving little formal recognition or support.

As part of our ongoing commitment to improving support for Carers, members of our team took part in a special training session on 4 June 2025, delivered by Imago Lewisham. This insightful session helped deepen our understanding of the unique challenges Carers face and equipped us with practical tools to better identify and support them within our Practice.

We are now proud to be able to inform you that our care coordinators and social prescriber have been identified as Carers' Champions - dedicated staff members who will act as key contacts for Carers.

Their role will be to:

• Provide advice and information tailored to Carers’ needs
• Signpost local and national support services
• Advocate for Carers within the Practice
• Help identify and register hidden Carers who may not yet be receiving support

Our goal is to foster a welcoming, supportive environment where Carers feel heard, respected, and looked after.

If you are a Carer - or if you think someone you know may be - please speak to a member of our care navigating team in the first instance.

Our Carers’ Champions are here to help ensure that those who care for others receive the care and  recognition they deserve.

Together, we can ensure Carers are never overlooked.

PPG Meeting

We would like to extend our sincere thanks to all members of the Patient Participation Group (PPG) who attended the recent meeting held on Thursday, 12 June 2025. Your engagement and input are always appreciated.

During the meeting, we had an in-depth discussion about the use of Accurx SMS messaging and the triaging process for GP appointments. We wanted to take this opportunity to share some key information with all patients regarding these topics.

Across England, GPs are now expected to triage all appointment requests. At our practice, we have been following this approach for the past two years. Over time, we have made several adjustments to improve the system, and are pleased to report that it is proving beneficial for both patients and staff. Triage allows us to direct patients to the most appropriate service for their needs. As a result, we are  able to ensure that those who truly need to see a GP are seen more promptly and efficiently.

To support this system, we kindly ask that you request your GP appointments using the online link available on our website. These requests are monitored regularly. If you need assistance using the online form, please let a member of our team know - they will be happy to help.

Looking ahead, our next PPG meeting is scheduled for Thursday, 25 September 2025. If you are  interested in joining the PPG, we would love to hear from you. Please contact any member of our care navigation team through our website.