REQUEST A REPEAT PRESCRIPTION

How to order your repeat prescription

If you require prescriptions for regular and continuing treatment, it is not always necessary to see the doctor each time.  Repeat prescriptions are computerised and the tear-off slip at the side will indicate the date your review is due.

Give 2 full working days’ notice NOT INCLUDING THE WEEKEND OR BANK HOLIDAYS!.  Please DO NOT telephone.


Order your Repeat Prescription through Patient Access

Patient Access is available to ALL our registered patients. Once registered, you can order your Repeat Prescriptions online via your home PC or mobile device. 

To register for this service, please click here for more information

If you're already registerd, click the orange Sign In button below to order your Repeat Prescription.

If you're having any difficulties using Patient Access, please click here


Other ways

  • Use the tear-off slip to re-order by post
  • email to: lewccg.g85114-prescriptions@nhs.net
  • drop into the box provided outside the surgery entrance.
  • Send a stamped addressed envelope for the postal request.  Please allow longer for these to be returned you.
  • Make an appointment with the Doctor (or Nurse if appropriate) when your review is indicated.
  • If you run short of medication unexpectedly, your regular Pharmacist may be able to help you pending a repeat prescription being ordered in the normal way.

Local Chemists will deliver to patients who are permanently or temporarily house bound.


Full Repeat Prescription Procedure

Your GP will review your medication normally on an annual basis. You will find the date your medications are due for review on your repeat prescription slip. Please ensure that you attend, in order for your GP to continue to safely prescribe your medications.

Repeat prescriptions take 48 hours to process. This is 2 working days NOT INCLUDING THE WEEKEND OR BANK HOLIDAYS!!

All 3 boxes are emptied each morning and dealt with daily. Prescriptions handed over the desk are NOT PROCESSED ANY QUICKER THAN THE ONES IN THE BOXES!!

In addition to this, requests that are NOT ON REPEAT i.e. past medications, hospital letters or hospital prescriptions which are ticked non-urgent etc. WILL TAKE LONGER TO PROCESS (POSSIBLY UP TO 3-4 WORKING DAYS as the doctor needs to look at these and possibly the patient’s medical history).

Hospital prescriptions which are ticked as urgent should be taken to the hospital pharmacy for dispensing.

If requesting past medication (which will take longer than 2 working days to process), please state clearly on the request why you are asking for it. We deal with 100+ requests daily so please help us to make this process run smoothly.

We are endeavouring to send as many prescriptions as possible electronically so please let us know your preferred chemist destination and also let us know if you change chemists at any time. If this is not done, your request will be sent to the chemist we have listed.

Please also note that if you are requesting your medication more than one week early, please state the reason for this otherwise your prescription will not be issued until it is due.

If you are going into hospital or on holiday, please state this clearly on the request so there is no hold up in issuing your medication.

Prescriptions which are not collected after one month will be destroyed and it will be recorded on your records as a non-collection.

Please note, WE DO NOT ACCEPT TELEPHONE REQUESTS. PLEASE DO NOT ASK THE RECEPTIONISTS TO TAKE REQUESTS OVER THE PHONE!! ALL REQUESTS MUST BE IN SOME FORM OF WRITING.

Please do not ask your doctor for repeat prescriptions during your appointment, as we need to use your appointment time to your best advantage.


Electronic Prescription Service (EPS)

You will not have to spend your time going to your GP practice each time to pick up your paper prescription. Instead your GP will send it automatically to the place you choose, with no chance of it getting lost. You will have more choice about where to get your medicines from, because they can be collected from a pharmacy near to where you live, work or shop.


Repeat Dispensing

If you or someone you care for use the same medicines regularly, you may be able to benefit from repeat dispensing from the pharmacist. This means you will not have to visit the surgery or make an appointment to see the GP or Practice nurse every time you need more medicine.


 

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