Book Appointments

Our Appointment Procedure

Our phone lines are currently incredibly busy so if you would like to book an appointment, please follow these step by step instructions: 

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Check Your Condition First

Many conditions can be dealt with without the need to see your GP.

Condition Checker

Many conditions can be dealt with without the need to see your GP.

You can try a local pharmacy for advice about a range of conditions and we also have lots of self help information. Please try this advice before contacting the Practice.

 

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Book a Routine Appointment

The following is our process for booking appointments

All requests for appointments will be processed online via our website. Everyone contacting the surgery will be required to complete a request form 

The completed form will be processed by our trained care navigation team and you will be contacted with the outcome.

This could be a link sent to your phone to book an appointment, a direct telephone call, self-care advice, or navigation to a service that is more appropriate to help and support you.

If your request is deemed clinically appropriate for a GP appointment, this will be categorised under three levels of urgency:

  1. Same day
  2. Within 3 working days
  3. Within 10 working days

If you do not have a phone or you are less able to use the online form, please contact the Practice and inform staff who will be willing to support you in completing the online form. If you require an appointment outside the surgery’s opening hours please contact 111 or visit NHS 111 online.

Please do not queue outside the surgery before 8am to gain an appointment as one will not be offered.

Please DO NOT attend the surgery to book an appointment, request a prescription or for routine enquiries.

Instead, please send your request through our online service

Please be aware that the practice requires you to complete the form online. This is to ensure you are booked with the most appropriately clinician. Your support and cooperation is appreciated.

If you require immediate medical attention or if your condition deteriorates after completing the form, please do not wait, call 111 or dial 999 for emergencies.

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Enhanced Hours

General Practice is required to deliver a range of primary care services between 6.30pm – 8.00pm on weekdays and 9.00am – 5.00pm on Saturdays

Wells Park Practice, Sydenham Green Group Practice, The Vale Medical Centre, and Woolstone Medical Centre must work together to deliver these services under our network, known as Aplos Health Primary Care Network.

For more information on Primary Care Networks please follow this link

This new service will be available to registered patients at the aforementioned practices. It is important to us that we provide an accessible service that meets our patient needs and still supports resourcing for our core opening times. Over the past few months we have carefully shaped this service in line with the patient feedback we received and have had our plans approved by our local commissioners.

For further information please check out our news section

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Life Threatening - Go to A&E

If you or someone you know has a life-threatening condition, such as loss of consciousness, a sudden confused state, chest pain, breathing difficulties etc, you should call 999

In an EMERGENCY call 999.
Emergencies are situations that cannot be managed at home and may be life threatening

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Request proxy access

GP surgeries can give someone secure access to another patient's GP services, so they can help them manage their health and care.

GP surgeries can give someone secure access to another patient's GP services, so they can help them manage their health and care. This is sometimes called proxy access or third party access.

You can ask to be a proxy, to help someone else with their prescriptions, appointments or other GP services, or choose a proxy to help you with yours.

Request proxy access