Practice Newsletter: February 2024


Patient Survey

The national patient survey is still ongoing. If you have received an invitation, please fill out the questionnaire and have your say so we can deliver the best possible service to patients.

We are also carrying out our own in-house survey which we are conducting by text. If you have received a text, please complete this as fully as you can. We remain grateful for your support and constructive feedback. 

clinical research

We Are Research Active

All NHS organisations are expected to support health and care research. Clinical research is vital as it supports improvement in treatments thus providing patients with the best care. We may contact you about taking part in a study.

Many studies simply want to know more about how you cope with a particular problem whilst others are looking for patients with a particular diagnosis to help assess the effectiveness of a different treatment.

We regularly review your records to check whether you are suitable for a research or study. You will then be contacted and asked if you are interested. You do not have to take part in any research study and you are free to choose whether or not to get involved. If you do not wish to be contacted about research opportunities, please contact us to let us know.


HIV Testing Week

  • Do you know your HIV status?
  • Would you like to know your HIV status?

The National HIV Testing Week starts on Monday 5 February 2024 for one week.

During this period, individuals aged 16 and above, and getting their blood tested, will be offered an HIV test. If you prefer not to be tested, please let a member of staff know.

For further details please visit the Starts With Me website


Check Your Prostate

Wells Park Practice is inviting you to check your prostate cancer risk using Prostate Cancer UK’s risk checker.

You can do this by visiting the Prostate Cancer UK website

If having used the risk checker you think you could be at risk, please contact us to book an appointment for a blood test.

prostate cancer
online support

Black African and Caribbean Free Emotional Support

Are you currently experiencing feelings of anxiety, frustration, fear, or anger? Or perhaps you need support in setting aspirational goals?

Then you may benefit from free emotional support sessions being offered by Mabadiliko CIC. This is a 12 week programme which focuses on healthy eating, exercising, employment, volunteering, training and starting your own business. The next programme is due to start on 8 February 2024 and will run for 12 weeks between 11am and 1pm.

For further information visit Events - Mabadiliko CIC.


Digital Prescriptions

You can now see and access your prescriptions electronically in the NHS App thus allowing you to:

  • Easily see the details of medicines/items healthcare professionals have confirmed for you.
  • If you do not have a nominated pharmacy, you can use a prescription bar code to collect your medicine from any pharmacy without the need to collect a paper prescription.

This functionality is being rolled out gradually and will be available to all patients in England.

For help and support, visit prescriptions in the NHS App or visit the website Digital prescriptions in the NHS App - NHS Digital



NHS Jewish BRCA Testing Programme

NHS England has launched a programme to offer genetic testing for BRCA mutations to men and women over 18 years old, with Jewish ancestry (at least one Jewish grandparent) in England.

The aim is to identify more people with cancer predisposing genes and enroll them into appropriate surveillance and treatment pathways. Having a BRCA mutation increases your risk of developing several cancers, in particular for women, breast and ovarian cancer. The programme is important because people with Jewish ancestry have a 1 in 40 risk of carrying a BRCA mutation compared to the general population risk of 1 in 250.

If you are interested in participating in the programme, please call the genetic counselling hotline directly to order a test on 020 3437 6001 (the hotline is open Monday to Friday, 9am to 5pm with extended hours to 7pm on Wednesdays). 


Facts and Figures

January 2024



Incoming Calls

4,654 (86.1%)

Calls Answered


Telephone Appointments


Face-to-Face Appointments



Blood Tests


Prescriptions Issued


Home Visits


Wasted Appointments

If you were not able to get the appointment you wanted in January that is probably because of the 3,097 face to face appointments we offered, 330 (10.65%) people who booked, did not show up, and failed to cancel.

We are only able to offer your unwanted appointment if you cancel.


Practice Closures

We will close for staff training on Wednesday 21 February at 12:30pm and reopen at 8am on Thursday 22 February 2024.

If you need urgent medical assistance which cannot wait until the surgery reopens, please contact SELDOC who will be providing GP cover on 07515 922 725. For chest pain or collapse please dial 999.

Published: Feb 12, 2024